1. Upon receipt of the goods, the Customer must ensure that the delivered Products meet his expectations in terms of quality and quantity. Otherwise, the Customer can call the Customer Relations service by calling the phone number in the "Contact" section or by email at comenzi@tekarom.com as soon as possible to remedy the situation created in the shortest possible time.

2. The Customer has the right to withdraw from the Contract, respectively to return a Product within 14 calendar days, without citing any reason and without incurring costs other than those of returning the Product. This option is NOT valid for Customers who are not consumers (ie it is not valid for Customers who are legal entities or PFA).

2. The product must be returned in the same condition in which it was purchased or delivered and must have all the components, accessories and any gifts it was accompanied with, including user manuals or warranty certificates. Think that if it wasn't the right product for you, it will definitely be the perfect product for someone else. Why spoil his joy?

4. If the price of the Product has been paid by the Customer, that price will be refunded to him within 14 days from the date on which the Customer informs Tekarom SRL of his decision to withdraw from the Contract, provided that the return is permitted by law.

5. Returns are NOT accepted for special order products (e.g. anchor chains, lifting chains, etc.), light bulbs, spark plugs, car batteries, lubricants and car filters.

6. The method of returning defective products under warranty consists in replacing the product with another product from the store, having the minimum value of the returned product and paying the difference if the new product has a higher value than the returned one.

7. Please note that the transport resulting from the termination of the Contract may involve an additional cost and we will have the right to transfer this cost to you. In the situation where the customer placed an order on the platform (www.tekarom.com) with cash on delivery payment and the package could not be delivered because the recipient did not respond, or the address was wrong and the package returned to the sender, on the next order placed by the same customer, the cash on delivery option will no longer be possible. We reserve the right to ask the customer, after such an event, to pay the value of the package by means of a payment order prior to the delivery of the package.

We are not responsible for delayed shipments, loss, destruction, damage, non-delivery or misdelivery of a shipment or part thereof.

8. In the case of products under warranty, they will be sent to Tekarom with one of the following courier companies: Dragon Star, DPD or Transilvania Post. The transport cost will be borne by Tekarom SRL only if it is co-confirmed by the technical department that the conditions for granting the guarantee are met.

9. In the case of auto mechanical parts, defective during the warranty period, they can only be returned accompanied by the following documents: a copy of the registration certificate or the identity card of the vehicle whose product or material is the subject of the warranty, a copy certifying the validity of the periodic technical inspection of the vehicle, proof of the installation of the parts in an authorized R.A.R. service. (installation estimate) for the type of engine and the type of operation/work, as well as the related tax documents issued by the car service unit; the authorized car service unit is the economic operator that has the appropriate technical ability to carry out repair, maintenance and/or functional adjustment activities of road vehicles, product reconditioning, as well as the activities of replacing chassis and/or vehicle bodies and which, following an evaluation, were authorized by the Romanian Auto Registry (RAR), according to OMTCT no. 2.131/2005.

10. All return requests will be resolved only after completing the return form, available on the website.